The driver waited at the airport of Lisbon, as indicated in the description on the website, within 1 hour from the arrival of the flight. For us it was very important, because despite the fact that the flight arrived on schedule, a significant delay was in the passport control area (because at 23:30 worked only one person!) and in the baggage claim area (for a long time even on the electronic scoreboard did not show the number of the conveyor). The driver was very polite.
The driver was not quite sober (the smell of alcohol was felt), although he drove the car carefully. As he admitted, I forgot the day before in the restaurant charging for the Navigator (asked to use mine at the time of the transfer). There was no drinking water.